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Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and must be in its original packaging.
Certain types of goods are non-returnable, including:
- Perishable items such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted under the following conditions:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your returned item is received and inspected, we will send you an email notification. This will include confirmation of the return and whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank — processing times can vary.
If you’ve completed all steps and still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at {email address} and send the item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to: {physical address}.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
Delivery times for exchanged items may vary depending on your location.
For expensive or fragile items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
Need Help?
For questions regarding refunds and returns, contact us at {email address: smartcrest5.0@gmail.com}.